Refund policy
Last updated: September 18, 2026
We want you to feel confident choosing art for your space. This Return & Refund Policy explains cancellations, 30-day returns, exchanges, shipping damage, incorrect products, and refunds for purchases made from Noonaway Art at https://noonawayart.com.
Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded or restricted. If applicable law provides a more favorable right, that right will apply.
1. 30-day returns for any reason
You may request a return for any reason within 30 calendar days after the artwork is delivered. This applies to regularly priced and discounted artworks, including available canvas and framing or presentation options.
Contact us within 30 days with your order number. Keep the artwork unhung, unaltered, free from customer-caused damage, and return all included parts. Use the original protective packaging where reasonably possible or follow our repacking instructions.
Contact us before sending an artwork back. We may provide a specific return address, carrier, prepaid label, or collection arrangement. The business contact address below is not a return receiving address.
2. Free return shipping
Noonaway will pay the return shipping cost for an eligible return under this Policy by providing a prepaid label, arranging carrier collection, or providing another approved method. Original optional or expedited outbound shipping is not refundable for a change-of-mind return unless required by law.
3. Exchanges
Within the 30-day return period, you may request an exchange for another available size or artwork. If the replacement costs more, you must pay the difference; if it costs less, we will refund the difference. Hand-painted replacements may require the same confirmation, adjustment, drying, and delivery steps as a new order.
4. Discounted artworks
Discounted and promotional artworks have the same 30-day return and exchange rights. Refunds are based on the amount actually paid after discount, plus any tax or other amount required by law.
5. Order cancellations
You may cancel an order for a full refund at any time before it is dispatched. Contact us as soon as possible at noonaway@outlook.com with your order number. This applies even if painting, adjustment, framing, drying, or packing work has begun.
Once an order has been dispatched, we cannot guarantee that the carrier can stop or redirect it. You may still use our free 30-day return process after delivery. Refusing delivery without contacting us first can create customs, storage, or routing problems, so please ask us for instructions.
6. Artwork confirmation and requested adjustments
Noonaway generally provides a visual confirmation of the hand-painted artwork within 7 to 14 days after the order is placed. You may confirm the artwork or request reasonable adjustments before dispatch. An adjustment will extend the processing time because further painting and sufficient drying time may be needed before safe packaging.
Approval of the visual confirmation does not remove your right to request a return within 30 days after delivery. It also does not limit your rights if the artwork arrives damaged, is incorrect, or is materially different from the confirmed artwork or order specifications.
7. Natural hand-painted variation
Each artwork is painted individually. Small differences in brushwork, texture, color mixing, edges, or fine details are natural characteristics of hand-painted work and are not normally defects when the artwork still corresponds materially to the confirmed design and order specifications. Screen settings, photography, and lighting can also affect how colors appear online.
This distinction does not prevent you from using the 30-day return policy for any reason. If you believe the difference is substantial, contact us and include photographs so that we can review whether the artwork is materially different from the confirmation or description.
8. Damaged, incorrect, incomplete, or materially different orders
If your artwork arrives damaged, incorrect, incomplete, or materially different from the confirmed artwork or order specifications, contact us as soon as reasonably possible. Notice within 48 hours of delivery is helpful for carrier and insurance evidence, but missing that suggested period does not remove any statutory right or remedy that cannot legally be limited.
Please keep the artwork and all packaging while we review the issue. Include your order number and clear photographs of:
- the outer shipping box or tube;
- the shipping label;
- the internal packaging;
- the complete artwork; and
- close views of the damage, error, or affected area.
After reviewing the circumstances, Noonaway will select or propose an appropriate resolution. Depending on the issue, this may include a free replacement, repainting, an exchange, a full refund, or a partial refund if you agree to keep the artwork. Noonaway will pay the necessary shipping costs for a verified damaged, incorrect, incomplete, or materially non-conforming order. Any mandatory remedy available under applicable law remains available.
9. Return inspection
We will notify you when the return is received and inspected. For a return made because you changed your mind, the artwork must meet the condition requirements in Section 1. We do not charge a restocking fee.
If an artwork has been hung, altered, or damaged after delivery, we may reduce or refuse a change-of-mind refund only to the extent permitted by law. We will explain the reason and provide supporting information. This does not apply to damage, defects, incorrect products, or non-conformity for which Noonaway or the carrier is responsible.
10. Refund timing and method
For a cancellation before dispatch, we will initiate the refund promptly after confirming the cancellation. For a returned artwork, we will normally initiate the refund within 5 business days after receiving and inspecting the return. Where law requires a faster refund, we will follow that requirement.
Refunds are issued to the original payment method unless another method is required by law. After we initiate the refund, your bank, card issuer, or payment provider may require an additional 5 to 10 business days to post it to your account. Noonaway does not control that external processing time.
11. Lost return shipments
Keep the receipt and tracking information for a return until the return or exchange is complete. If you use the approved prepaid label or collection method and the return is lost in transit, contact us so that we can investigate with the carrier. If you use an unapproved return method, responsibility and reimbursement will be determined under applicable law and the circumstances of the shipment.
12. Contact us
To request a cancellation, return, exchange, or help with an order, contact:
Noonaway Art
Legal entity: NoonawayArt Inc
Email: noonaway@outlook.com
Telephone: +1 307-220-2882
Return address: provided after return approval
Business contact
NoonawayArt Inc
noonaway@outlook.com
+1 307-220-2882
1600 Central Ave, Cheyenne, WY 82001, United States
This is our business contact address and is not a return receiving address. After a return is approved, we will provide the correct return address, prepaid label or collection instructions.